Refund and Return Policy
Return & Exchange Policy for Customers
We offer a 15 day return policy on all orders except for final sale items. Your item must be return unworn and unused for it to be accepted. To begin a return or exchange please complete the form below and we will be in touch with you within 24 to 48 hours.
you are responsible for providing your own return label.
Items not eligible for returns are any intimate items and gift cards.
Online Return &Exchange Policy for Drop Shippers/Wholesaler
All Orders Made our website are Final. We Do Not Accept Returns.
All "Sale" Items are Final No Returns Allowed.
If you purchase clothing that is all White, we will not accept a return for any reason. Returns for White Clothing will not be accepted or allowed. Failure to adhere to this policy will result in termination of account.
All items purchased from us are eligible for only an exchange or refund if there is a manufacturing defect for your items when they are delivered to you or your customer.
You are allowed 2 business days from the date you received your order to request an exchange for a defective item. Please make sure to check your items upon receiving. We will not accept any exchanges past the 2-business day mark. At our discretion we will decide whether we will provide assistance for requests made outside the 2 business day mark.
If you received the wrong item, color, or size, please email us within the 2 day business day mark for us to provide steps to exchange the incorrect item for the correct one. Customers must always return the incorrect item first.
We will reserve the right to request for pictures, in situations where applicable, to verify any claimed damages/manufacturer defective items or wrong items sent.
We reserve the right to disagree with claims regarding manufacture defects, which include sizing, odors, and color schemes.
Items must be returned with the original packaging and in original condition. Any items return to us without the original packaging and/or in bad condition, will be refused and returned to the sender. We do not accept back items in worn or used conditions. Any indications on the product which shows signs of usage (ie: perfume smell, deodorant marks, visible stains) will result in your account with us to be terminated.
Please note that if you return items to us without authorization your account will be terminated.
In the event you receive the wrong item we will issue you a return label for you to ship back the incorrect item, if the correct item is available we will allow you to repurchase or exchange for the correct item. If the correct item is not in stock a refund or store credit will be issued. This only applies for Domestic Orders.
Failure to adhere to our Returns Policy will result in the termination of your account with us.
We will not consider a size issue as a manufacturing defect.
No Exchanges will be accepted without proof of purchase.
All Purchases made with gift certificates/store credit cannot be returned.
Exchanges for defective merchandise (Instructions)
1) Please email us at @gmail.com or Call Us (786)502-2051 with your Order # and the Style that has the Manufacture defect.
2) Within the email you must send us a Picture of the Issue Regarding Your Order.
3) Please allow 24-48 Hours for a response about your exchange, email@example.com reserves the right to reject an exchange request if we deem the Item is not a Manufacture Defect.
4) Once your exchange request is approved, instructions will be sent on how to return the merchandise back to us for inspection.
5) After we have received and approved your item is defective we will ship out a replacement. The replacement item will be the same style and size of the defective item. No exemptions will be made.
All return items will be inspected accordingly upon receipt. Any items that does not meet our return requirements will be subject to suspension from our program.
Pick Up Order Returns
We do no offer pick up order at this time.
Before returning the package back to us for any reason, please request for a Return Merchandise Authorization (RMA) number by emailing your request to firstname.lastname@example.org. In the email please include 1/ order number 2/ items requesting to be exchanged. When you have received your RMA number, please write the number visibly on the outside of the shipping package. Our return address is PO Box 380542, East Hartford CT 06138.
Orders that are refused will be charged the original shipping plus return shipping to us. Orders shipped via UPS are subject to the 'Terms and Conditions of Service' as detailed on UPS.com.
International Order Policy
We do not provide or cover destination country tax and duty charges if occurred. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. We will NOT be responsible for any Custom tax/duties cost and fees. Failure to pay taxes and duties and packages being returned to us because of this will result in a 20% restock fee as well as any return shipping chargers. Your Shipping Fee will not be refunded.
To ensure proper delivery of your package, please make sure to enter the correct recipient’s full name and shipping address. We will not be responsible if delivery cannot be made due to incorrect shipping information.
International Orders that are refused and returned will result in your account being suspended. No Exceptions.